Click to Call - Critical Information Summary

Information about the Service

Click to Call is a technology created to make your website have a voice! A visitor would normally have no audio connection with you, but with Click to Call services, a visitor enters a phone number for you to call them, waits for their phone to ring and chats with you, for FREE. As the owner you pay for the call and have a great way to invite your prospective clients to speak with you. The Click to Call or Call Me Service can be activated as an independent service or, alternatively, bundled together with other Ozetel services, call the team to ask more.

Ozetel has no contractual terms OR set up fees for the Click to Call service. Here are the exciting inclusions;

Start-Up
Standard
Ultra
Easy Installations With Instructions
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Online Management and Reporting
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FREE Individual Indial Number
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Full Image Customisation
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FREE Code and Files Supplied
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Security Provided for IP and Phone Numbers
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FREE Active Service Time Control
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FREE Barring Features
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FREE Out of Hours Label
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FREE Time of Day Routing
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FREE Upgrade to Next Plan
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Information About Pricing

The following are the current plan structures and all calls are charged in 1 second increments (all prices are GST Exclusive);

Start-Up $15
Standard $25
Ultra $40
Calls to Fixed Lines 9c p/min 8c p/min 7c p/min
Calls to Mobile Lines 30c p/min 29c p/min 28c p/min

*Note: There are two calls made - one to your designated number and the additional call made to your website visitor. e.g if you have your calls landed to a fixed line, your visitor enters a mobile line into your site and you are on the Standard plan you will be charged (for the duration of the call), 8c per minute plus 29c per minute, thus a total of 37c per minute for that click to call connection.

Minimum Monthly Charges

Start-Up $15 Plan: - Total cost $15
Standard $25 Plan: - Total cost, $25
Ultra $40 Plan: - Total cost, $40

Terminations: There are no penalties for terminations, we simply invoice the month the service is cancelled as the final month (see minimum charges mentioned above).

Other Information

View usage on all services to assist with ongoing costs via the Ozetel MyAccount Portal Note: The green login button at the top of every page, will give you access to this control panel.

Contact Information

The Ozetel team are always available to assist with questions or problems that may arise. Please see our Complaint Resolution subsection on this Consumer Code Page or contact the Ozetel Team.

As a registered member of the Telecommunications Industry Ombudsman (TIO), we encourage our clients to familiarise themselves with facilities and processes available to them within the TIO organisational structure. They exist to resolve problems between the telco provider and the consumer as a next option in the unlikely event that the Ozetel team are unable to.

Telecommunications Industry Ombudsman (TIO)
a: PO Box 276 Collins Street West Vic 8007
w: TIO.COM.AU
p: 1800 062 058
f: 1800 630 614
0: Online Complaint Application