Ozetel Pty Ltd (ABN 54 113 332 308) is a service and product based business offering telecommunications products, internet and web hosting products and online software services. You can contact us by emailing to privacy at ozetel.com. At Ozetel Pty Ltd we aim to provide you with the best possible service and, in doing so, we are committed to protecting your privacy.
Personal information is any information about you that identifies you or by which your identity can be reasonably determined.
When you register on our web site or purchase goods or services from us, you will need to provide us with your personal details, including:
We need your identification details to process your purchase, manage your account, ensure that you receive your requested goods or service and provide you with information about your purchased products from time to time.
When a request for informaion or a request for support is received, we will ask for details about your account or other commercial information to establish eligibility. If you purchase additional upgrades or options, we will need information about your account or business for the purpose of accurate installation records and future support calls.
We collect information about you through our product purchase process, through newsletter registration, through request for sales or support actions and through various other forms.
Generally, we only use personal information that we collect from you for the purpose of managing your customer account.
We may also use the personal information we collect to occasionally notify you about:
We give new customers and registrants the opportunity to nominate not to receive information about products offered by other parties. You also have this opportunity to do this each time information of this type is sent.
Ozetel Pty Ltd may disclose your personal information in certain circumstances. Generally, we do not disclose your personal information to any third party, unless that party is contrated to Ozetel Pty Ltd to provide administrative services or activities on our behalf and that party is bound by the same privacy rules we follow.
Some examples of parties outside Ozetel Pty Ltd, to whom we may disclose your personal information and the reason for disclosure, are:
* Mail service providers for the mailing of member statements and other information.
Sometimes, if there is a dispute about a benefit we may disclose personal information about you to othr experts such as legal advisers.
Occasionally, we are required or authorised by law to disclose your personal information. For example, we may disclose your personal information to the Australian Taxation Office following a direction issue under taxation laws or to a Court in response to a subpoena.
We may disclose your personal information to third parties where you give us express written permission to do so (for example, to a professional body with whom you are a member).
You may request access to any of the personal information we hold about you. A summary of personal information such as your username, name and address details, contact telephone numbers, is available to you every time you log into your Ozetel Pty Ltd account.
For security reasons however, we will not give information over the telephone unless the person making the enquiry is able to answer a list of questions to confirm their identity. You cannt access information about any other customers.
Ozetel Pty Ltd may retain your personal information for a period of time after you have ceased your relationship with us. When we believe it is no longer necessary to hold your personal information in our archiving system, we attend to the secure destruction or deletion of your personal information.
Only authorised staff who are employed under strict confidentiality areements have access to your personal details. The administration systems used to manage your account information, incorporates the use of secure hardware and software products, which protect against unauthorised access. All hard copies with your personal details are also protected in our secure archiving system.
We also try to ensure that the information we hold about prospective customers and customers remains accurate, complete and up-to-date. At the time of registration, you will be sent a Welcom letter which will ask you to check and correct your personal details. When you are a customer, ongoing communications will be sent out. You will be asked to notify any changes in your personal information. Sometimes when you make an enquiry we will ask you if our recorded details are up-to-date.
You may have concerns about the personal information collected about you online or about the security of your personal information that is excanged between us online.
Information collected about you online:
The Ozetel Pty Ltd Websites provides a number of services to you.
Security of your personal information online:
Generally, email is not a secure way to communicate. However, our Website uses industry standard security protocols to protect the personal information you disclose in using our online facilities.
We have appinted a dedicated Privacy Officer to answer your queries relating to your privacy. Contact details appear below:E: privacy at ozetel.com
Write to: Ozetel Pty Ltd
PO Box 4103
Post: Ozetel Pty Ltd
PO Box 4103
If you are not satisfied with the result of your complaint to Ozetel Pty Ltd, you can refer your complaint to the Federal Privacy Commissioner.
You can contact the Australian Federal Privacy Commissioner by:
T: 1300 363 992
Write to Director of Complaints
Office of the Federal Privacy Commissioner
GPO Box 5218
SYDNEY NSW 1042