Information about the Service
The IVR Menu or Auto Attendant is a must for any small business seeking to distribute calls efficiently. The caller hears a personalised greeting of your business and then is given instructions to press a key based on a selection of departments or people you want to connect them to. This single press keypress platform then allows you to send the caller to correct person in your organisation with individual phone numbers assigned to each keypress. The IVR Menu can be activated as an independent service or, alternatively, bundled together with other Ozetel services such as the 1300 or 1800 number.
Ozetel has no contractual terms OR set up fees for the IVR Menu. Here are the exciting inclusions;
Start-Up |
Standard |
Ultra |
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|---|---|---|---|
| FREE Sound File Upload |  |
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| Online Management and Reporting | |
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| FREE Individual Indial Number | |
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| FREE Voice to Email | |
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| FREE Bad Entry and Time Out Sound Files | |
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| FREE Whisper Mode | |
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| Choice of Number of Retries and Time Outs | |
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| FREE Upgrade to Next Plan | |
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Information About Pricing
The following are the current plan structures and all calls are charged in 1 second increments (all prices are GST Exclusive);
Start-Up $15 |
Standard $25 |
Ultra $40 |
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|---|---|---|---|
| Calls to Fixed Lines | 9c p/min | 8c p/min | 6.5c p/min |
| Calls to Mobile Lines | 32c p/min | 30c p/min | 27c p/min |
Minimum Monthly Charges
Start-Up $15 Plan: - Total cost $15
Standard $25 Plan: - Total cost, $25
Ultra $40 Plan: - Total cost, $40
Terminations: There are no penalties for terminations, we simply invoice the month the service is cancelled as the final month (see minimum charges mentioned above).
Other Information
View usage on all services to assist with ongoing costs via the Ozetel MyAccount Portal Note: The green login button at the top of every page, will give you access to this control panel.
Contact Information
The Ozetel team are always available to assist with questions or problems that may arise. Please see our Complaint Resolution subsection on this Consumer Code Page or contact the Ozetel Team.
As a registered member of the Telecommunications Industry Ombudsman (TIO), we encourage our clients to familiarise themselves with facilities and processes available to them within the TIO organisational structure. They exist to resolve problems between the telco provider and the consumer as a next option in the unlikely event that the Ozetel team are unable to.
Telecommunications Industry Ombudsman (TIO)
a: PO Box 276 Collins Street West Vic 8007
w: TIO.COM.AU
p: 1800 062 058
f: 1800 630 614
0: Online Complaint Application
