Live Answer - Critical Information Summary

Information about the Service

The Ozetel Live Answer service provides an indial phone number to a small business that can then be used as a diversion to our systems and associated call centres to have calls answered. The agents for your business will then answer using your personalised pop up screen, take information as stipulated by that screen and collate it all in an email and SMS to your nominated contacts. It is available as a Standard or Advanced service depending on your requirements. The Live Answering Service can be activated as an independent service or, alternatively, bundled together with other Ozetel services such as the 1300 or 1800 numbers.

Ozetel has no contractual terms OR set up fees for the Live Answer service. Here are our inclusions for the Standard Live Answering Plans as published on site;

Start-Up
Standard
Ultra
NO Charge for Email Sends
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First SMS Send is FREE
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Personalised Greeting
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Automated Prompt for Name and Number
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Individual Indial Number Provided
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24/7 Answering Service
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FREE Upgrade to Next Plan
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*Call the Ozetel team for more information on the Advanced Live Answering services available, prices not mentioned on site due to the customised nature of the services - call now on 1300 OZETEL (693835).

Information About Pricing

The following are the current Standard Live Answer plan structures and excess calls are charged as soon as the final included call is taken (all prices are GST Exclusive);

Start-Up $49
Standard $89
Ultra $169
Included Calls 25 calls p/mth 50 calls p/mth 100 calls p/mth
Excess Calls $2.10 p/call $1.95 p/call $1.85 p/call
Excess SMS Send 30c p/SMS 30c p/SMS 30c p/SMS

Minimum Monthly Charges

Start-Up $49 Plan: - Total cost, $49, (assuming no excess calls outside the included calls),
Standard $89 Plan: - Total cost, $89,(assuming no excess calls outside the included calls),
Ultra $169 Plan: - Total cost, $169, (assuming no excess calls outside the included calls).

Terminations: There are no penalties for terminations, we simply invoice the month the service is cancelled as the final month (see minimum charges mentioned above).

Other Information

View usage on all services to assist with ongoing costs via the Ozetel MyAccount Portal Note: The green login button at the top of every page, will give you access to this control panel.

In addition, you can estimate charges by entering your budgeted calls into the Live Answer Usage Calculator

Contact Information

The Ozetel team are always available to assist with questions or problems that may arise. Please see our Complaint Resolution subsection on this Consumer Code Page or contact the Ozetel Team.

As a registered member of the Telecommunications Industry Ombudsman (TIO), we encourage our clients to familiarise themselves with facilities and processes available to them within the TIO organisational structure. They exist to resolve problems between the telco provider and the consumer as a next option in the unlikely event that the Ozetel team are unable to.

Telecommunications Industry Ombudsman (TIO)
a: PO Box 276 Collins Street West Vic 8007
w: TIO.COM.AU
p: 1800 062 058
f: 1800 630 614
0: Online Complaint Application