Ozetel offers the most flexible live answering service in Australia.
An automated answering service can turn customers away if they prefer to speak to a live person! Sometimes you need more then an answering machine. Ozetel is proud to offer live answering services at super affordable rates and with the flexibility to suit your specific business needs. Don't miss your valuable customer calls, have the Ozetel call agents take the call for you when you are busy or unavailable.
Our rates start at just $36 per month, and we prove that having a cheap answering service doesn't have to mean cutting corners on professional customer service or communications quality. You can try our demo to hear it for yourself. Live phone answering services are ideal for small businesses that want to give their customers that personal service touch, without having to hire their own extra staff.
per month
per month
per month
Inclusions |
Start Up |
Standard |
Ultra |
$49 |
$89 |
$169 |
|
| Included Calls | 25 Calls | 50 Calls | 100 Calls |
| Additional Calls | $2.10 each | $1.95 each | $1.85 each |
| Customisable Greeting | YES | YES | YES |
| 24/7 Answering | YES | YES | YES |
| Free SMS/Email | YES | YES | YES |
| *Critical Information Summary |  |
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| Why use Live Answer? |
| Standard Call Answering |
| Advanced Call Answering |
| How to use the service |
| Can we transfer callers? |
| Can we try a sample? |
Using the Ozetel telephone answering service as a front line team is simple and you get these great features;
- 1. Great Rates, from as low as $49 p/month,
- 2. Professional Operators in a tier 1 call centre,
- 3. 24 hours, 7 day a week service in Australia,
- 4. Effective reporting to measure your investment and monitor message history.
The standard after hours answering service is designed to be a message taking service with a friendly and personal touch. The service works as follows:
- 1. Professional operators answer your calls with a greeting specified by you,
- 2. They will then prompt for a contact name, the best contact phone number and take any further details nominated by the caller,
- 3. Finally, Ozetel will collect all of the relevant message details and promptly email and SMS the message to you, instantly.
Need a custom service? Here are some advanced features we offer:
- 1. Multi Question Service, allowing up to 6 custom questions,
- 2. Multi Action Service allowing up to 20 paths for specific message delivery,
- 3. The Search Word Service allowing unlimited search words, e.g Suburb Names or Postcodes.
- 1. Sign Up now and receive your new Live Answer phone number,
- 2. Divert your landline to this new number with Telstra Call Forwarding - Diversion Instructions
- 3. Relax, if you miss it, we'll answer it!
Tell us the number to be transferred to and the operator will put your caller through, after greeting them.
Keep in mind, the transfer is a live answer "blind" transfer. This means that once the call has been transferred on to an external phone number, we cannot retrieve the call if the external number does not answer.
Speak with the Live Answering service experts today if you require further information.
At Ozetel, we know we've got something to offer over and above any other telephone answering service in Australia. We have set up a dedicated service for you to try before you buy!
Give it a call now to speak to our operators. Please leave your feedback by leaving a message, we value your opinion.
1800 909 308
