IVR Phone System for Australian Businesses

An IVR menu service is an automated phone system where callers interact with a computerised menu to navigate through different options and complete specific tasks. They allow callers to self-manage navigation to relevant departments or team members and create efficient call flows for your organisation.

An automated IVR system provides customers with a pre-recorded menu of options. Customers make a selection using their phone's keypad and, based on their response, the system automatically routes their call or prompts them with another pre-recorded menu of options.

We understand the customer experience is always important. When a bad keypress or timeout occurs, you can set custom audios to explain the next action that can be taken by the caller.

Yes, you can. First, you will need to purchase a Local Number so that your existing phone numbers with another carrier can land into the Ozetel network. Then, that local number will need to be pointed at the IVR Menu.

Yes, you can. Rather than routing the caller to speak to someone, key presses can be directed to a sub-level IVR with new menu options. You can have as many sub-levels as you like although the best IVR systems are quick and easy to navigate. We recommend you keep it as simple as possible for a better overall customer experience.