NBN Business Internet Plans for Australian SMBs

The plan you choose will depend on your internet use. If you run multiple web-based applications or regularly stream video or audio, you may need to consider a larger plan. If you’re a light email and internet user, then you will likely only need smaller plan speeds. A recommended average size plan is 50/20 Mbps.

Australian NBN speeds can vary based on several factors – some you can control and others you can’t, as they are inherent to the NBN delivery.

Speed factors you can control include hardware devices (such as modems or routers), the age of your equipment connecting to the internet, the time of day you use the internet, the number of users and your relevant plan speed choice.

Speed factors inherent to the NBN service include the technology used in your area, how far you are from endpoints (nodes), and the age and condition of existing cabling used in your area.

No, we don’t charge any connection fee on your new service activation.

However, if you are the first NBN connection in your area, NBN does enforce a once off charge for that service. It happens once only and can affect anyone who activates the first connection. If this applies to your connection, we’ll be advised of that situation and will let you know.

There is an Early Termination Charge of $50 if you cancel your new service within the first 6 months of NBN service activation. If you cancel your service after 6 months, there is no charge.

Yes, but it needs to be compatible with your NBN Service Type as well as capable of handling your business requirements:

• FTTC and FTTN NBN services require a VDSL2+ compatible modem.
• HFC or FTTP services require a WAN port on your device.

If you’re using a modem/router issued to you by another carrier, you should check it’s not locked to that carrier with preset configurations that will interrupt connection to your Ozetel NBN service.

If you’re not sure if your modem is suitable, talk to us and we can help. We can also supply pre-configured modem/routers ready to plug and play.

Your NBN service has its own internet presence identified by an IP Address. NBN services can maintain a static IP address where the IP always stays the same through service reboots or outages. This is important when you require the same IP for web logins, or to network devices that require a public IP address for authentication.

Yes, you can. We can manage that for you during your NBN activation.

If your existing copper phone line infrastructure is required for delivery of the NBN service (FTTN or FTTC), you’ll need to manage the ‘separation’ of the phone number from the copper line prior to activation of the NBN service to ensure the same phone number is retained.

There are 5 types of fixed line connections. The different technologies largely depend on the infrastructure used or available to deliver the service to your premises.

Fibre to the Premises (FTTP)

Fibre optic cabling is run all the way into your premises, from a nearby fibre node. This type of delivery requires an NBN Co technician to visit your premises and install a Network Termination Device (NTD). That is the end point of NBN delivery, which is then connected to your router by a standard ethernet cable.

Modem / Router Requirement: Router with WAN port

Fibre to the Building (FTTB)

This technology was designed to incorporate Australian apartment living, bringing fibre into a building’s centralised communications room which would then supply the NBN service to multiple tenants. Fibre optic cabling is terminated in the building’s communications room and then the existing cabling within the building runs to each of the end customers.

Modem / Router Requirement: Modem with VDSL2+ compatibility

Fibre to the Curb (FTTC)

NBN Co lays fibre optic cabling to a nearby street pit into a Distribution Point Unit (DPU). The delivery is finished using existing copper lines into the premises, the existing infrastructure that would have been used for your phone line and/or ADSL service. An NBN technician will need to visit your premises and install the relevant NBN device.

Modem / Router Requirement: Router with WAN port

Fibre to the Node (FTTN)

Fibre optic cabling is run by the NBN Co team to an existing telephone node (usually a street cabinet). Connection into the premises is done using the existing copper line that runs to a phone socket inside your premises. Your modem is then connected to the telephone socket.

Modem / Router Requirement: Modem with VDSL2+ compatibility

Hybrid Fibre Coaxial (HFC)

This service type was introduced to again use existing cabling (in this case, an existing Pay TV or cable network Coaxial cable) to complete the delivery of the NBN internet to the end user. The closest fibre optic end point is used for the HFC delivery and again, will require an NBN technician to install the relevant NBN connection device.

Modem / Router Requirement: Router with WAN port