Live Phone Answering Service Australia
Never miss a call again.
Local support
Our friendly Australian-based response team answers your calls.
Email & SMS message capture
We’ll send you the call message promptly.
Improved customer experience
Your customers speak with real people, not a machine.
24/7 availability
Make the most of every business call with call centre agents operating around the clock.
Get connected. Stay connected.
Real people make a real difference.
We know what a difference a personal touch can make. So, we’ve partnered closely with Australian Call Centres to provide professional live answering services to our customers. Seamless and smart, it’s the support you need to keep your business growing.
Professionally trained agents act as an extension of your business. They answer in your business name, take a message, and promptly deliver it to you by email and SMS.
Or choose our Reception service and we can even transfer the call to where it needs to go. If the right people aren’t available, we can still pass on the caller details and a message.
Reduce missed calls
Avoid hang ups and capture new leads. When you’re unavailable, our professional call centre agents can speak with your customers and help them connect with you.s to make sure your existing numbers are safe.
Build customer relationships
Let your customers know their call is important by offering them a friendly voice at the end of the line that listens to their needs.
Save labour costs
Hiring staff can be expensive. Our trained staff bring value to your business at a fraction of the cost of employing your own staff.
Extend your business hours
Our call centre partners operate 24/7, making them available to take your business calls around the clock. You can choose to land all calls at all hours or just specific hours based on time of day routing.
Live Answer Service Plans
We’re here to help businesses of all sizes and offer a range of plans so you can choose the tailored support you need.
Messaging Only – Single Contact
Receptionist
Starter 20
$82/month
20 calls included
20 transfer attempts
$5.50 /call
Additional calls & transfers
Popular 50
$194/month
50 calls included
50 transfer attempts
$5.30 /call
Additional calls & transfers
Grow 100
$376/month
100 calls included
100 transfer attempts
$5.20 /call
Additional calls & transfers
Elite 250
$940/month
250 calls included
250 transfer attempts
$5.15 /call
Additional calls & transfers
Got questions?
We’re here to help.
Speak to an expert about how we can improve your business communication systems.
Get in touch
Is the phone answering service Australia based?
Can we get additional information in the caller message?
Is there a cancellation fee?
Live answering vs an AI receptionist: which suits your business?
Both make sure your calls are answered. Here's how the two approaches compare.
| Feature | Live answering service | AI receptionist |
|---|---|---|
| Who answers | A trained human operator. | A smart virtual receptionist that responds instantly. |
| Availability | Staffed hours (can be extended); limited by operator availability. | 24/7, with no wait times and unlimited simultaneous calls. |
| Best for | Complex or sensitive calls that benefit from a human touch. | Consistent, instant handling of common enquiries and after-hours calls. |
| Cost model | Typically priced per call or minute. | Lower, predictable monthly cost. |
| Handling call spikes | Limited by the number of available operators. | Scales automatically to handle surges. |
| Personal touch | Natural conversation and human judgement. | Custom scripts and call flows you control. |
Related services
Explore other Ozetel services that work hand in hand with live answering.
Want to know more or have some questions?
No problems, as experienced live answering specialists, our friendly team is here to help.
