Phone Systems

Hosted PBX is cloud-based phone switching code that is hosted by a service provider.

A PBX (Private Branch Exchange) is a private telephone network that allows phone calls to be switched between different local lines within an organisation. These local lines share an external phone line (or a number of them) to make and receive public phone calls via the public switched telephone network (or PSTN – copper line telephone numbers). The term PBX comes from a time when telephone operators would manually switch lines to connect callers.

Traditional or on-premises PBX are analog systems that require their own hardware that an organisation is responsible for maintaining.

Hosted PBX, however, is an online system where phone services are run over the internet (you may know this as VoIP). Public phone numbers (like 1300/1800 numbers or Local Numbers) connect through your service provider's cloud-based PBX phone system (digital technology), hosted on data centre servers.

Hosted systems like ours allow unlimited businesses to access the same PBX services rather than having to manage their own local equipment. We are responsible for both its upkeep and improvements. And because it uses digital coded technology, any improvements can be immediately passed on to our customer.

The code-based Phone System that runs the Hosted PBX includes all of the features you need to communicate with your clients, such as IVR Menu (keypress service), Ring Groups, Monitoring Lines, Call Transfer, Music on Hold, Voicemail and so much more.

Yes, typically copper-based infrastructure is being removed about 18 months after the NBN services are made available to your area.

Yes, you sure can. We understand your existing phone numbers are important to your business. They can be transferred on to your Ozetel account either prior to or during the process of bringing existing NBN services and configuring the new Phone System.

However, it is possible that you may not require all of your existing phone numbers on your new phone system, and we will work with you to explore your set-up (for example, if a Phone Number is used for an existing internet connection) and to establish your future needs. Talk to us about taking the Phone System Implementation Questionnaire.

There are a number of different devices that you can use with your Hosted PBX Phone System. It’s important to use a device that best suits your business needs. To help you choose, you should understand the specific advantages of each type of device.

You should consider the requirements of your Phone System, including number of users, mobility requirements and call routing. If you’re not sure what might be right for your business, get in touch and one of our friendly team members would be happy to help.

Planned maintenance or unforeseen incidents from time to time may cause an NBN outage that affect your service.

Unfortunately, if there’s no internet service, your handset extensions will deregister and stop working. However, you can take steps to reduce interruptions to your phone services. Modems with a 4G/5G mobile data backup feature can be added to your phone system or you can set up your Phone System with an overflow to mobile phones during an outage. Talk to us about how we can help you set this up during your Phone System set up.