Invoicing Policy
Policies — Invoicing.
Ozetel Pty Ltd — ABN 54 113 332 308
T: 1300 OZETEL (693 835) | F: 1800 OZETEL (693 835)
E: info@ozetel.com.au
A: PO Box 4103 Springfield Central Qld 4300
Billing Cycle.
Postpaid
Ozetel creates invoices on a monthly basis “in arrears” for postpaid accounts. This means that, you will be invoiced for the current month’s service charges in the following month. The following are the dates of the billing cycle for all Ozetel postpaid services;
- Create Invoices: On the 1st day of each month,
- Run Direct Debits: On the 15th day of each month,
- Dishonours: Notifications of failed card and bank draws on the 22nd of each month, with a charge of $5 applied on that date,
- Suspension Notifications: Sent on the 30th of each month with action taken to suspend services 7 business days later.
**Note: not all accounts are authorised as postpaid accounts. We require 6 months of successful and satisfactory invoicing prior to a consideration to be moved to a postpaid account.
Prepaid
All new accounts with Ozetel, will be created as a prepaid account. This style of account requires positive funds to be held on the account for telecommunications services to work. Unlike postpaid, prepaid accounts will have real time deductions of all call charges from the positive balance on the account, and at the end of the month, all other recurring charges will be also deducted from the balance on the account.
Note: if these deductions takes the account into a negative balance, the negative balance is held against the account until the next top up occurs. As mentioned, services will cease to work when an account has a negative balance.
If negative balances remain, Ozetel reserves the right to move the account to a debtor and action be taken to recover unpaid fees for charges on prepaid accounts.
It is the responsibility of the account owner to advise if they wish to cancel services that have a monthly charge. An account in a negative balance state, does not stop a monthly service charge, they are still payable while that service is not cancelled.
The process of the prepaid account is as follows;
- Initial Top Up: Once the new account is created, you will add a credit card to the online portal (or access your Paypal account), and apply the first Top Up to give a positive balance for service creation,
- Credit Card Verification: We require new credit cards to be verified. A small $1.xx drawing will be made against your card. You will be required to log in to your bank account, locate that entry and place it into the verification form on the portal,
- Auto Top Up: It is strongly recommended that customers set up an auto top up to avoid negative balances and service interruptions. You will set a low level balance and auto top up amount.
Note: You can currently apply auto top ups via Paypal so these top ups must be done manually.
Contact Information.
The Ozetel team are always available to assist with questions or problems that may arise. Please see our Complaint Resolution subsection on our Legal page or contact the Ozetel Team.
As a registered member of the Telecommunications Industry Ombudsman (TIO), we encourage our clients to familiarise themselves with facilities and processes available to them within the TIO organisational structure. They exist to resolve problems between the provider and the consumer as a next option in the unlikely event that the Ozetel team are unable to.
Telecommunications Industry Ombudsman (TIO)
a: PO Box 276 Collins Street West Vic 8007
w: TIO.COM.AU
p: 1800 062 058
f: 1800 630 614
