Critical Information Summary
Critical Information Summary — 1300 Numbers.
Ozetel Pty Ltd — ABN 54 113 332 308
T: 1300 OZETEL (693 835) | F: 1800 OZETEL (693 835)
E: info@ozetel.com.au
A: PO Box 4103 Springfield Central Qld 4300
Information.
The 1300 number in Australia is a service which accepts inbound calls for your business, diverts the call on to an answer point of your choice and allows you to pay for your customer’s calls.
They are a great choice for a business who has a lot of local customers because of the free call time on local calls (see below for more information also). The 1300 number can be activated as an independent service or, alternatively, bundled together with other Ozetel services such as the Live Answering Service or Phone Systems.
Pricing.
The following describes the current plan structure and rates.
Note: call durations are charged in one second increments.
| Plan | Monthly Fee | Contract | Set Up |
|---|---|---|---|
| Standard | $15/month | No Contract | Free |
| Call Destination | Rate | Billing Increment |
|---|---|---|
| PBX Phone System | 6c per min | 1 second |
| Fixed Destination | 10c per min | 1 second |
| Mobile Destination | 18c per min | 1 second |
Real time management • Prepaid account
Minimum Monthly Charge.
Total cost, $15.
Terminations.
There are no termination fees or penalties. We simply charge for the month of cancellation (note the minimum monthly base charge above). Postpaid accounts must have funds available to pay the final month’s charge and prepaid accounts will have this deducted from prepaid funds on the account and any surplus funds returned.
Other Information.
View usage on all services to assist with ongoing costs via the Ozetel MyAccount Portal.
(You can also access the My Account by clicking on the green Log in link at the top of every website page).
Contact Information.
The Ozetel team are always available to assist with questions or problems that may arise. Please see our Complaint Resolution subsection on our Legal page or contact the Ozetel Team.
As a registered member of the Telecommunications Industry Ombudsman (TIO), we encourage our clients to familiarise themselves with facilities and processes available to them within the TIO organisational structure. They exist to resolve problems between the provider and the consumer as a next option in the unlikely event that the Ozetel team are unable to.
Telecommunications Industry Ombudsman (TIO)
a: PO Box 276 Collins Street West Vic 8007
w: TIO.COM.AU
p: 1800 062 058
f: 1800 630 614
o: Online Complaint Application
