Critical Information Summary
Critical Information Summary — IVR Menu.
Ozetel Pty Ltd — ABN 54 113 332 308
T: 1300 OZETEL (693 835) | F: 1800 OZETEL (693 835)
E: info@ozetel.com.au
A: PO Box 4103 Springfield Central Qld 4300
Information.
The IVR Menu or Auto Attendant is a must for any small business seeking to distribute calls efficiently. The caller hears a personalised greeting of your business and then is given instructions to press a key based on a selection of departments or people you want to connect them to.
This single press keypress platform then allows you to send the caller to correct people in your organisation with individual phone numbers assigned to each keypress. The IVR Menu can be activated as an independent service or, alternatively, bundled together with other Ozetel services such as the Phone System or 1300/1800 numbers.
Pricing.
The following describes the current plan structure and rates.
Note: call durations are charged in one second increments.
| Plan | Monthly Fee | Contract | Set Up |
|---|---|---|---|
| Standard | $5/month (Free with 1300/1800) | No Contract | Free |
| Call Destination | Rate | Billing Increment |
|---|---|---|
| PBX Phone System | Free | 1 second |
| Fixed Destination | 3c per min | 1 second |
| Mobile Destination | 10c per min | 1 second |
Real time management
Minimum Monthly Charge.
Total cost, $5.
Terminations.
There are no termination fees or penalties. We simply charge for the month of cancellation (note the minimum monthly base charge above). Postpaid accounts must have funds available to pay the final month’s charge and prepaid accounts will have this deducted from prepaid funds on the account and any surplus funds returned.
Other Information.
View usage on all services to assist with ongoing costs via the Ozetel MyAccount Portal.
(You can also access the My Account by clicking on the green Log in link at the top of every website page).
Contact Information.
The Ozetel team are always available to assist with questions or problems that may arise. Please see our Complaint Resolution subsection on our Legal page or contact the Ozetel Team.
As a registered member of the Telecommunications Industry Ombudsman (TIO), we encourage our clients to familiarise themselves with facilities and processes available to them within the TIO organisational structure. They exist to resolve problems between the provider and the consumer as a next option in the unlikely event that the Ozetel team are unable to.
Telecommunications Industry Ombudsman (TIO)
a: PO Box 276 Collins Street West Vic 8007
w: TIO.COM.AU
p: 1800 062 058
f: 1800 630 614
o: Online Complaint Application
