Key Takeaways
- Most softphones stop at making and taking calls. Ozetel Phone adds live team visibility, call routing, and extension management in the same window.
- It's built as a natural extension of the hosted phone systems we already run for customers — so the platform and the softphone work as one, not two.
- Day-to-day changes happen right inside the app: add or reassign extensions, see who's on a call, and route calls without opening the portal separately.
- Available now for Windows and Mac. An iOS version is in testing, with Android to follow.
Most softphones do one thing: let you make calls from your laptop instead of a desk handset. That's genuinely useful — but it's also where most of them stop.
Ozetel Phone doesn't stop there. Built in-house by our own team, it's designed to be the control centre for how your business communicates — not just a dial pad bolted onto your computer. And because we build and maintain it ourselves, improvements and fixes come straight from us, not a third-party vendor working to someone else's roadmap.
Why We Built Our Own Softphone
Plenty of softphones handle calls, extensions, and team management well on their own. Where most fall short is the next step: connecting all of that neatly into the phone system and numbers a business is already running.
That's the gap we built Ozetel Phone to close. Rather than a standalone app that happens to make calls, it's a natural extension of the hosted phone systems we already run for our customers — so the platform and the softphone behave as one system, not two you have to keep in sync.
What Makes It More Than a Softphone
This is where Ozetel Phone earns the "business tool" label. Instead of jumping into the customer-facing portal every time something needs changing, day-to-day control sits right inside the softphone:
- See which staff are on calls, available, or offline — in real time
- Route calls to the right person or team based on how your business actually operates
- Add, remove, or reassign extensions without logging into the portal separately
- Make adjustments on the fly, from the same window you're already using to take calls
For businesses running an Ozetel phone system, that means fewer steps between noticing something needs to change and actually changing it.
Built for How Australian Businesses Work
Ozetel Phone connects directly into the numbers and systems you already run with us — 1300 numbers, 1800 numbers, local numbers, and hosted PBX setups. There's no separate account to manage and no complex integration to configure. It's simply how your existing Ozetel service shows up on your desktop.
Available Now on Windows and Mac
Ozetel Phone is live today for Windows and Mac, so your team can start using it on the devices they already work on. A mobile version for iOS is currently in testing, with Android to follow — meaning the same team and extension management will soon extend to staff working from their phones, not just their desks.
Who This Is For
Ozetel Phone is built for growing Australian businesses that are past the point of "one phone, one person" — teams with multiple staff answering calls, front-desk or reception functions, or owners who want visibility over how calls are handled without micromanaging it.
If any of these sound familiar, it's worth a look:
- You're manually reassigning who answers calls when someone's out sick or on leave
- You don't have a clear picture of call volume or who's handling what
- Setting up a new starter's phone line takes longer than it should
- You've outgrown a basic mobile-only or single-line setup
Getting Started
Ozetel Phone is available now for existing Ozetel customers on Windows and Mac, with iOS rolling out soon. If you're already running an Ozetel phone system, getting set up is straightforward — get in touch and our team will walk you through it.
Not yet an Ozetel customer? See how our phone systems work, and get in touch to see Ozetel Phone in action.
