Authorised Representatives Policy

Policies: Authorised Representatives.

Ozetel Pty Ltd | ABN 54 113 332 308

Effective 26 August 2026

T: 1300 OZETEL (693 835)

E: info@ozetel.com.au

A: PO Box 4103 Springfield Central Qld 4300

1. What an authorised representative can do.

An account holder may appoint a person to act on their behalf. The scope of authority may be general or limited.

Depending on the authority granted, a representative may communicate with Ozetel, access account information, make complaints or request service or account changes.

Please be clear about what this means before you appoint someone. Within the authority you grant, your representative deals with us as your agent and has the power to act and access information as if they were you. On a general authority that can include making complaints, changing account details and terminating a contract.

Only an account holder can appoint an authorised representative. You may appoint up to two, and a separate appointment is needed for each person.

2. High-risk actions.

Ordinary authority to communicate or use a Service does not automatically authorise a person to change legal account ownership, redirect a refund, transfer a number, recover account access or make another high-risk instruction.

Ozetel may require additional identity or authority verification before acting on a high-risk instruction.

3. Appointing a representative.

Contact Ozetel at info@ozetel.com.au or 1300 OZETEL (693 835) for the current appointment process or form.

Ozetel may request a signed form and reasonable supporting verification appropriate to the circumstances. The current process is to complete the Appointment of Authorised Representative Form and return it to us by:

• Email: info@ozetel.com.au, or
• Post: PO Box 4103, Springfield Central Qld 4300.

For security reasons we ask for a signed original, witnessed by one of the following:

• A Justice of the Peace,
• An accountant who is a member of the Australian Institute of Chartered Accountants, CPA Australia or the National Institute of Accountants, with 2 or more years of continuous membership,
• A solicitor or barrister,
• A police officer,
• An agent in charge of, or a permanent employee with 2 or more years of continuous service at, an Australia Post outlet,
• An officer of, or authorised representative of, a holder of an Australian Financial Services Licence, with 2 or more continuous years of service with one or more licensees,
• A dentist,
• A pharmacist,
• A medical practitioner,
• A chiropractor or a physiotherapist.

We will offer a reasonable alternative process where the standard process is impractical because of accessibility or other genuine needs. If any of the above is difficult or inconvenient for you, call us on 1300 OZETEL (693 835) and we will work with you to find another way to appoint your representative.

4. Limits and revocation.

The account holder may specify limits on a representative’s authority and may revoke the appointment by notifying Ozetel.

If you want to restrict what your representative can do, set those limits out clearly on the appointment form when you lodge it, so we can apply them from the start.

Ozetel may continue to rely on an appointment until it receives and processes notice of revocation.

5. Advocates.

A customer may also use an advocate to assist with communications or a complaint. An advocate does not automatically have authority to access confidential account information or make changes unless appropriate authority is established.