Critical Information Summary
Critical Information Summary — Local Numbers.
Ozetel Pty Ltd — ABN 54 113 332 308
T: 1300 OZETEL (693 835) | F: 1800 OZETEL (693 835)
E: info@ozetel.com.au
A: PO Box 4103 Springfield Central Qld 4300
Information.
Local Numbers, (often referred to as Direct Inward Dialing) provide the gateway to your business when customers are wanting to contact you by phone. They can be purchased in any state of Australia and can increase your local market presence or be used to measure targeted marketing campaigns.
Pricing.
The following describes the current plan structures and rates (all pricing is GST Exclusive);
| Single | Office 10 | Call Tracker 50 | |
|---|---|---|---|
| Price | $3.95/mth | $29.50/mth | $100/mth |
| Numbers included | 1 number | 10 numbers | 50 numbers |
| Setup | Free | Free | Free |
| Add Numbers | $3.95 p/n | $2.95 p/n | $2.00 p/n |
| Fixed Lines | 4c p/min | 3c p/min | 2.5c p/min |
| Mobile Lines | 10c p/min | 10c p/min | 10c p/min |
| PBX features | Free | Free | Free |
| International | Apply | Apply | Apply |
Minimum Monthly Charge.
The minimum monthly charge is the monthly base cost for the plan shown above plus any additional numbers added under that plan.
e.g
Single plan with 5 numbers added, total minimum monthly cost is $23.70
Office10 with 8 numbers added, total minimum monthly cost is $53.10
Call Tracker50 with 20 numbers added, total minimum monthly cost is $140.00
Terminations.
There are no termination fees or penalties. We simply charge for the month of cancellation (note the minimum monthly base charges above). Postpaid accounts must have funds available to pay the final month’s charge and prepaid accounts will have this deducted from prepaid funds on the account and any surplus funds returned.
Features Included.
Unlock the power of having access to the Ozetel Hosted PBX Phone System platform when you purchase a Local Number. You have access to features such as;
- IVR Menu ($5 per month extra),
- Time of day routing,
- Landing calls to IP,
- Blocking nuisance callers,
- Whisper and greeting audios,
- Call Recording.
Other Information.
View usage on all services to assist with ongoing costs via the Ozetel MyAccount Portal.
(You can also access the My Account by clicking on the green Log in link at the top of every website page).
Contact Information.
The Ozetel team are always available to assist with questions or problems that may arise. Please see our Complaint Resolution subsection on our Legal page or contact the Ozetel Team.
As a registered member of the Telecommunications Industry Ombudsman (TIO), we encourage our clients to familiarise themselves with facilities and processes available to them within the TIO organisational structure. They exist to resolve problems between the provider and the consumer as a next option in the unlikely event that the Ozetel team are unable to.
Telecommunications Industry Ombudsman (TIO)
a: PO Box 276 Collins Street West Vic 8007
w: TIO.COM.AU
p: 1800 062 058
f: 1800 630 614
o: Online Complaint Application
