Critical Information Summary

Critical Information Summary — Live Answer.

Ozetel Pty Ltd — ABN 54 113 332 308

T: 1300 OZETEL (693 835)  |  F: 1800 OZETEL (693 835)

E: info@ozetel.com.au

A: PO Box 4103 Springfield Central Qld 4300

Information.

The Ozetel Live Answer service provides an indial phone number to a small business that can then be used as a diversion to our systems and associated call centres to have calls answered.

The agents for your business will then answer using your personalised pop up screen, take information as stipulated by that screen and collate it all in an email and SMS to your nominated contacts.

It is available as a Message Only service or a Receptionist service. The Live Answering Service can be activated as an independent service or, alternatively, bundled together with other Ozetel services such as the 1300 or 1800 numbers.

Pricing.

These are the current plans and pricing available for Live Answer Services;

Messaging Only – Single Contact.

Receptionist.

How it works.

Messaging Only:

• We answer with your business name
• We send you caller name, contact number and a brief message
• Additional fields available for +40c per included call, and on excess calls
• Your message is delivered to 1 x Email and 1 x SMS
• Additional SMS 22c per SMS
• Activation fee $25 once-off
• Cancellation term is 1 month

Receptionist:

• We answer with your business name
• We’ll transfer the call based on a team contact list you provide
• If the transfer is unsuccessful, we’ll send you caller name, contact number and a brief message
• Additional fields available for +40c per included call and on excess calls
• Your message is delivered to 1x Email and 1x SMS
• Additional SMS 22c per SMS
• Activation fee $25 once-off
• Cancellation term is 1 month

*Larger and more complex plans are available by contacting the Ozetel Team – note: the critical information about any complex service will be provided at the point of service delivery.

* We may also require prepaid funds depending on the plan chosen & the billing relationship.

Minimum Monthly Charge.

The minimum monthly charge is equal to the monthly fee charged on the plans mentioned above. This then assumes there are no additional calls over the included call amount;

Messaging Only – Single Contact

Starter 20, $49

Popular 50, $119

Grow 100, $232

Elite 250, $580

Receptionist

Starter 20, $82

Popular 50, $194

Grow 100, $376

Elite 250, $940

Terminations.

There are no termination fees or penalties. We simply charge for months included in the 30 day cancellation period. Postpaid accounts must have funds available to pay the final charge and prepaid accounts will have this deducted from prepaid funds on the account and any surplus funds will be returned.

Other Information.

View usage on all services to assist with ongoing costs via the Ozetel MyAccount Portal.

(You can also access the My Account by clicking on the green Log in link at the top of every website page).

Contact Information.

The Ozetel team are always available to assist with questions or problems that may arise. Please see our Complaint Resolution subsection on our Legal page or contact the Ozetel Team.

As a registered member of the Telecommunications Industry Ombudsman (TIO), we encourage our clients to familiarise themselves with facilities and processes available to them within the TIO organisational structure. They exist to resolve problems between the provider and the consumer as a next option in the unlikely event that the Ozetel team are unable to.

Telecommunications Industry Ombudsman (TIO)

a: PO Box 276 Collins Street West Vic 8007

w: TIO.COM.AU

p: 1800 062 058

f: 1800 630 614

o: Online Complaint Application