Critical Information Summary
Critical Information Summary — Phone System.
Ozetel Pty Ltd — ABN 54 113 332 308
T: 1300 OZETEL (693 835) | F: 1800 OZETEL (693 835)
E: info@ozetel.com.au
A: PO Box 4103 Springfield Central Qld 4300
Information.
The Ozetel Phone System, a cutting-edge voice technology solution, seamlessly operates over your internet connection. This internet service can either be provided by Ozetel itself or by another trusted service provider. Ozetel offers flexibility on how you pay, allowing customers to choose from plans that have ‘Included Calls’ or plans where you will ‘Pay as you go’ for call charges.
Pricing.
These are the current plans and pricing available for the Ozetel Phone System;
Included call plans
Starter 1 User
$29/mth
1 Local number
1 PBX extension
Fully featured
Call Rates
Local – Included
National – Included
Mobile – Included
1300 – 35c p/call
Free set up
Add users - $29
Pro 5 Users
$125/mth
5 Local numbers
5 PBX extensions
Fully featured
Call Rates
Local – Included
National – Included
Mobile – Included
1300 – 28c p/call
Free set up
Add users - $25
Pay as you go plans
Starter 1 User
$10/mth
1 Local number
1 PBX extension
Fully featured
Call Rates
Local – 10c p/call
National – 10c p/call
Mobile – 10c p/min
1300 – 28c p/call
Free set up
Add users - $10
Pro 5 Users
$40/mth
5 Local numbers
5 PBX extensions
Fully featured
Call Rates
Local – 9c p/call
National – 9c p/call
Mobile – 9c p/min
1300 – 28c p/call
Free set up
Add users - $8
*Note: International calling will require you to contact the Ozetel Team.
*Larger and more complex plans are available by contacting the Ozetel Team – note: the critical information about any complex service will be provided at the point of service delivery.
* We may also require prepaid funds depending on the plan chosen & the billing relationship.
Minimum Monthly Charge.
The minimum monthly charge is equal to the monthly fee charged on the plans mentioned above.
Requirements.
The Ozetel Phone System relies on a solid internet connection (fixed broadband recommended) and at least LAN ethernet port on your modem. Typically, you would require an Ozetel Phone System handset or a subscription for our chosen softphone application.
We recommend that your internet speed be at least 100kbps of available upstream and downstream bandwidth.
Terminations.
There are no termination fees or penalties. We simply charge for the monthly charges payable in the month of cancellation. Postpaid accounts must have funds available to pay the final charge and prepaid accounts will have this deducted from prepaid funds on the account and any surplus funds will be returned.
Restrictions.
There are some very important restrictions on the Phone System plans;
- calls cannot be made to 19/1900 numbers,
- fax transmission will not work,
- no analogue calls allowed (e.g. EFPTOS, HICAPS),
- back to base alarms will not work.
Note: there are solutions for these restrictions so please talk to the Ozetel team.
In addition, fair play policies apply and these Phone System services cannot be used for telemarketing or call centre usage.
Contact Information.
The Ozetel team are always available to assist with questions or problems that may arise. Please see our Complaint Resolution subsection on our Legal page or contact the Ozetel Team.
As a registered member of the Telecommunications Industry Ombudsman (TIO), we encourage our clients to familiarise themselves with facilities and processes available to them within the TIO organisational structure. They exist to resolve problems between the provider and the consumer as a next option in the unlikely event that the Ozetel team are unable to.
Telecommunications Industry Ombudsman (TIO)
a: PO Box 276 Collins Street West Vic 8007
w: TIO.COM.AU
p: 1800 062 058
f: 1800 630 614
o: Online Complaint Application
